MEMBER FAQs

What if I am late to class?


If a member is late to class, they will need to check in with the Coach to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the group warm up, but ultimately it is at the Coach's discretion. If the class has started the skill or strength portion, then the member will be asked to attend the next scheduled class. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late and prepare for the WOD. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time and we ask that all of our members respect this policy and make every effort to arrive on time. Additionally, if a member is consistently late to class and it appears, they are abusing the late policy, the member will be asked to attend the next available class.




How do I cancel my membership?


All plans and monthly memberships require a minimum of 30 days written notice utilizing our Membership Cancellation Request Form prior to your next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have the rest of that month to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next billing date and will incur an early cancellation fee equal to one month membership for that plan.




Can I put my membership on hold?


Clients may put their memberships on hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of a hold must be given to Calaveras Fitness Collective via our Membership Hold Request Form prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for months on hold, and billing will resume automatically upon end of the hold period. All prepaid clients will have memberships extended by the number of months on hold. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If a client chooses to cancel their membership during the hold period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.




What is your membership refund policy?


Calaveras Fitness Collective will not provide refunds retroactively for any cancellation requests.
Membership cancellations are only processed by completing the Membership Cancellation Request form or sending written notification via email to info@calaverasfitnessco.com. Please do not send cancellation messages via text, our Facebook page or other social media sites.
Calaveras Fitness Collective does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.




Do you offer membership discounts?


Calaveras Fitness Collective provides discounted rates to public service members and their immediate families to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers, nurses and students. We also offer multi family member discounts.
In order to receive these discounts a valid identification is required at the time of membership enrollment. Please inquire with our staff for more details on discounted plans and packages.




Can I change my membership type?


All members are welcome to upgrade or downgrade their memberships without penalty.
Memberships can be upgraded at the start of the next billing cycle. However, if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle, they will be charged at their full membership rate.
If a member wishes to downgrade their membership, they must wait until their next monthly billing date for the new plan to be effective. Please note, changes cannot be made retroactively.




How far in advance can I cancel my class enrollment with out penalty?


All members can cancel their enrollment free of charge no later than 60 minutes prior to the class starting. After that time, a fee of $10 will be charged if you are on a recurring monthly plan or pre-paid package. If you are on a punch card, then a visit will be deducted from your punch card.
Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees. This is particularly important for our specialty classes that are limited in class size and often have a waitlist.




Our minimum class enrollment policy


We do require a minimum attendance policy of at least 1 member per class. Class will be cancelled if there are no members enrolled 1 hour prior to class starting. In addition, if class is cancelled, a cancellation email or text message will be sent out to all enrolled members. This policy is intended to ensure we have the resources necessary to run each class safely and effectively.