What if I am late to class?
If a member is late to class, they will need to check in with the Coach to determine if they will be able to attend class.
How do I cancel my membership?
All plans and monthly memberships require a minimum of 30 days written notice utilizing our Membership Cancellation Request Form prior to your next billing date to assure cancellation of automatic payments.
Can I put my membership on hold?
Clients may put their memberships on hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year.
What is your membership refund policy?
Calaveras Fitness Collective will not provide refunds retroactively for any cancellation requests.
Membership cancellations are only processed by completing the Membership Cancellation Request form or sending written notification via email to firstname.lastname@example.org. Please do not send cancellation messages via text, our Facebook page or other social media sites.
Calaveras Fitness Collective does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.
Do you offer membership discounts?
Calaveras Fitness Collective provides discounted rates to public service members and their immediate families to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers, nurses and students. We also offer multi family member discounts.
In order to receive these discounts a valid identification is required at the time of membership enrollment. Please inquire with our staff for more details on discounted plans and packages.
Can I change my membership type?
All members are welcome to upgrade or downgrade their memberships without penalty.
Memberships can be upgraded at the start of the next billing cycle. However, if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle, they will be charged at their full membership rate.
If a member wishes to downgrade their membership, they must wait until their next monthly billing date for the new plan to be effective. Please note, changes cannot be made retroactively.
How far in advance can I cancel my class enrollment with out penalty?
All members can cancel their enrollment free of charge no later than 60 minutes prior to the class starting. After that time, a fee of $10 will be charged if you are on a recurring monthly plan or pre-paid package. If you are on a punch card, then a visit will be deducted from your punch card.
Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees. This is particularly important for our specialty classes that are limited in class size and often have a waitlist.
Our minimum class enrollment policy
We do require a minimum attendance policy of at least 1 member per class. Class will be cancelled if there are no members enrolled 1 hour prior to class starting.